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Returns
We aim for complete customer satisfaction. If you need an alteration they are done free for the life of the costume.
Custom orders are non-refundable, exchange for same or lesser value within 3 days of the delivery date.
*All costume orders placed between September 1st and October 31st at Midnight EST may only be returned for an exchange
of a different size of the same costume.
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Non-received/Received Wrong Item: If your order was incomplete or if you
received something that you did not order, please contact us immediately. We will need to know what item(s) you received in
error, if any, and what item(s) were missing from your order. We will make all necessary arrangements to correct your order.
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